Return Policy

Our Commitment

At Energfiltering, we are committed to delivering exceptional web development services that meet and exceed your expectations. Your satisfaction is our priority, and we stand behind the quality of our work. This Return Policy outlines our approach to refunds and service satisfaction.

Service Satisfaction Guarantee

We strive to ensure complete satisfaction with our web development services. If you are not satisfied with the services provided, we encourage you to communicate your concerns with us as early as possible so we can work together to resolve any issues.

Refund Eligibility

Refund requests are evaluated on a case-by-case basis. Refunds may be considered under the following circumstances:

• Services were not delivered as specified in the service agreement
• Project cancellation before work has commenced
• Failure to meet agreed-upon deliverables despite reasonable efforts
• Technical issues that cannot be resolved within a reasonable timeframe

Refund eligibility is determined based on the specific terms outlined in your individual service agreement.

Non-Refundable Services

The following are generally not eligible for refunds:

• Completed and delivered services that meet the agreed specifications
• Custom development work that has been completed
• Third-party services, licenses, or subscriptions purchased on your behalf
• Domain registration and hosting fees
• Services where significant work has been completed
• Cancellations after project milestones have been approved

Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 14 days of the issue arising
2. Provide a detailed explanation of your concerns
3. Include relevant documentation or correspondence
4. Allow us the opportunity to address and resolve the issue

All refund requests must be submitted in writing via email to ask@energfiltering.world

Refund Processing

If your refund request is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method
• Partial refunds may be issued based on work completed
• You will receive confirmation once the refund has been processed

Please note that it may take additional time for your financial institution to process the refund.

Project Cancellation

If you need to cancel a project:

• Notify us in writing as soon as possible
• Cancellations before work begins may receive a full refund minus any administrative fees
• Cancellations after work has commenced will be charged for work completed
• You will receive all completed work and files upon final payment

Revision and Modification Policy

Before considering a refund, we encourage you to work with us on revisions:

• Most service packages include a specified number of revision rounds
• Additional revisions may be available for an additional fee
• We will work diligently to address your feedback and concerns
• Clear communication helps us deliver results that meet your expectations

Dispute Resolution

If you have concerns about our services or billing:

• Contact us immediately to discuss the issue
• We will work in good faith to resolve any disputes
• Most issues can be resolved through open communication
• We may offer alternative solutions such as additional revisions or service credits

Service Agreement Terms

This Return Policy is supplementary to the terms outlined in your individual service agreement. In case of any conflict between this policy and your service agreement, the terms of the service agreement shall prevail.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Questions and Support

We are here to help. If you have questions about this Return Policy or need assistance with a service issue, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.